FAQs
In-stock: 3 to 5 business days
Pre-order: 7 to 10 business days
I live outside the EU. Do I still have to pay VAT?
Yes. Final purchase price for orders shipped outside the EU will be calculated with local VAT at checkout. Please note, that duties for your country will be applied and invoiced separately through DHL
When will I receive a refund for returned items?
When all requirements have been met, we will notify you and refund the entire cost of the returned product(s), except for the return shipping charges which are the client’s responsibility. Should you fail to meet any of these requirements, you will be notified and may have the possibility to have the merchandise returned to you.
We are, however, not responsible for any additional shipping costs. Should you refuse to accept the returned merchandise, we reserve the right to keep the item and the corresponding amount that was paid.
A time frame of anywhere between 10-14 days should be calculated for the receipt of your returned merchandise and the return/refund process. The refund time frame depends on the credit card used. Please note that the refund will only be issued to the credit card used for the order. In case the recipient of the product does not correspond with buyer of the product, a credit will be refunded to the original buyer and credit card holder.
Wire transfer refunds usually take place within 10-14 days. The refund will only be issued to the same account from which the wire transfer payment was made for the order. Please note that shipping costs will not be refunded. Please note that store credit is non-transferable, non-refundable and does not expire.
Please be aware that international customs duties and taxes are NOT refundable.
Can I exchange an item for a different item?
You can return the item and then re-initiate the purchase process for another item, or a different size.